What is Smrt Jersey Store? Is it reliable?
At Smrt Jersey Store, we take pride in being more than just a football jersey brand. We are a community, a big family of football lovers from over 100 countries, bonded together by our passion for the beautiful game. Founded six years ago, we have served more than 200,000 customers and built a reputable brand in the football apparel industry. Our growth would not have been possible without collaboration. We work hand in hand with numerous factories, logistics providers and payment partners to bring you the finest football jerseys.
Smrt Jersey Store was born from a simple idea: to offer football fans trustworthy and affordable jerseys. Over the years, we have grown from a small startup into a global brand serving customers across more than 100 countries and regions. Our success is built on the foundations of trust, reliability and quality. We continuously strive to forge solid partnerships with factories, logistics partners and payment processors to ensure every aspect of our service meets the highest standards. This global network allows us to offer a wide range of products, fast delivery and secure transactions, while maintaining the affordable prices our customers expect.
Why are your jerseys so cheap? Is the quality guaranteed?
Smrt Jersey Store is also a direct manufacturer. We cut out middlemen and sell directly to consumers, which allows us to offer the lowest prices in the jersey market while ensuring product quality.
What is your return and refund policy?
We offer a 30-day return policy, meaning you have 30 days after receiving the item to apply for a return.
To be eligible for return, the item must be in the exact condition as when you received it: unworn or unused, with all tags intact and in its original packaging. You will also need to provide a receipt or proof of purchase.
To request a return, please contact us at service@smrtjersey.com. Items sent back without a prior return request will not be accepted.
If you have any questions about returns, feel free to contact us anytime at service@smrtjersey.com.
After-sales Service
If you encounter any issues with your product, please contact service@smrtjersey.com. Do not disassemble it yourself or send it to any unauthorized repair center. We require customers to provide the following information:
1. Order information.
2. Photos and videos of the product.
30-Day Return Policy
Free refund within 30 days for non-quality issues:
1. All costs, including but not limited to shipping fees and taxes, shall be borne by the customer.
2. Smrt Jersey Store will process the refund within 10 business days after receiving the goods, subject to verification that the item is suitable for resale.
Warranty for Product Quality Issues
1. If the product has any quality issues, you may return it for a refund, exchange it for a new product, or have it repaired free of charge within 30 days after placing your order. All return shipping costs will be borne by Smrt Jersey Store.
(1) Return: We will process the refund within 10 days after receiving the returned item.
(2) Exchange: We will arrange to ship the new product within 5 days after receiving your package.
If more than 30 days have passed since you received the order, the shipping fees and taxes for replacement or repair shall be borne by the customer.
Address Information
Please send an email to service@smrtjersey.com to request the return address.
How can I track my order?
1. After the product is shipped and scanned by the logistics provider, you will receive an email containing the tracking number.
2. You can click "Track Order" in the top navigation menu of our website, or directly visit the tracking link https://www.17track.net/.
3. Simply enter your tracking number, and you can view the latest updates of your package.
Which countries do you ship to? How long does it take?
We ship worldwide.
The delivery time is calculated as processing time plus shipping time.
Delivery Time = Processing Time + Shipping Time
1. Processing time: 3-7 business days.
2. Shipping time:
For the United States, the United Kingdom, Germany, France, Italy, Canada, Australia and Mexico, it usually takes 7–15 working days.
For all other countries, it may take 20–30 working days.
Delivery
Can the shipping address be changed after placing an order?
We are unable to change the shipping address for items that have already been shipped.
Before the parcel is dispatched, while we are preparing it for shipment, you may contact us by email to request a shipping address change. Unfortunately, we cannot guarantee that the address change will be successful.
How much is the shipping fee?
Free shipping is available for orders over 55 euros. A shipping fee of 5 euros will be charged for orders below 65 euros.
Will customs duties and import taxes be charged for my parcel?
Below is detailed information regarding taxes and customs:
In nearly 99% of cases, you will not need to pay customs duties.
Any import duties, taxes or other customs charges will be collected by the shipping carrier on behalf of customs upon delivery.
Please note that we are not liable for delays caused by the customs authority in your country.
Additional charges or delays may arise during international trade.
We apologise for any inconvenience and delays caused by customs and international trade procedures.
What should I do if my order has not arrived?
Please locate your tracking number.
Your order shipment confirmation email
Please check your email and find the tracking number directly.
In your order confirmation email
Step 1: Click the "View Order" button to access your order list.
Step 2: Check the order status and tracking number.
Standard delivery: If you have not received your parcel within 25–30 working days after the shipment date, please contact us via email to confirm your delivery address.
Packages may be delayed due to the following reasons:
1. Customs clearance and unexpected severe weather.
2. Delays in processing by the local freight forwarder.
3. Incomplete or incorrect address.
We sincerely hope you can wait patiently for your packages, as they are in transit.
If the item has not yet been shipped, you may contact us by email to exchange the goods or apply for a refund.
I haven't received all the items I ordered.
Due to inventory availability, your items may be shipped in multiple packages. Please log in to your account to view the tracking number for each package.
If you see multiple tracking numbers, this means your order has been split into several shipments. Items sharing the same tracking number are in one package and should arrive together.
Please contact us if you have further questions.
Refunds and Returns
What should I do if there are defective items in my order?
We aim to resolve all quality issues promptly. If you find any quality defects with your item, please contact us and provide your order number and photos of the issue. We will investigate and reply to you as soon as possible.
What should I do if one item is missing from my order?
Due to stock availability, your items may be shipped in multiple parcels.
Please contact us to check the delivery status of your order.
What should I do if the item I received does not match the specifications listed in my order?
We aim to resolve all defective item issues promptly.
If you receive an incorrect style, please contact us and provide your order number and photos. We will investigate and reply to you as soon as possible.
Can I return or exchange this item if I do not like it?
As you may know, we have posted the return policy beside each product. Please make sure to review the return policy before purchasing.
If you wish to return an item, you will need to cover the shipping cost, which may be higher than the price of the item itself. For details, please consult your local post office. Returns made without prior communication will not be accepted. All returns must be approved by our customer service team.
Feel free to contact us for further discussion.
Order Issues
Why haven't I received my order confirmation email?
If you have not received the confirmation email but can see your confirmed order number on our website and the payment has been deducted, your order has been processed successfully. You will receive your order as scheduled.
Reasons you may not have received the email:
- Incorrect email address.
- The email was mistakenly marked as spam. Please check your spam folder and add us to your safe sender list.
- We encountered computer malfunctions when sending confirmation emails during peak periods and promotions.
While we cannot resend your email confirmation, you can check your order status in your account, or email us with your name, order number and the email address used to place the order, and we can verify your order for you.
Can I change the size, color or delivery address after placing an order?
Please email us to check your order status.
- Unpaid order: Your order has not been paid. You may cancel this order and place a new one with the correct information.
- Paid / Partially shipped order: Changes cannot be made to items that have already been shipped. If you need to modify an item, please prepare your order number and item details.
- Paid | Shipped order: Once your order has been dispatched, we cannot modify any information including size, color, address, etc.
Please note: If you need to adjust any order information, contact us before payment or leave a message for us when placing the order.
Can I cancel my order after placing it?
- Unpaid order: Cancellation is simple. Since you have not made payment, you may simply abandon the order.
- Paid | Processing order: You may email us to apply for order cancellation within 1 hour after payment. We will verify your request and attempt to cancel it, but we cannot guarantee successful cancellation as the order is being processed.
- Paid | Partially shipped: Shipped items cannot be cancelled. For unshipped items, you may modify the order contents instead of cancelling the order.
- Paid | Shipped order: Shipped orders cannot be cancelled.
Payment
What payment methods are available?
1. PayPal
2. Credit Card
3. Debit Card
Please feel free to contact us if you encounter any issues during checkout.
When will I receive my refund after cancelling an order?
After order cancellation, refunds normally take 3–10 working days to arrive, depending on your bank.
If the funds have not arrived after 10 working days, please contact us and we will look into this for you.
Why did my payment fail?
Payment failure for your order may be caused by the following reasons:
- CVV/CVC code: The CVV/CVC code is the 3-digit code on the back of your credit card, as shown in the example.
Please note that entering an incorrect CVV/CVC code may result in payment failure. Please verify that you have entered the correct card security code and try again.
- Accepted credit cards: Please note that we only accept Visa and MasterCard.
- Insufficient funds: If you see an "insufficient funds" error when paying by credit card, please ensure there are enough funds in your account to complete the payment.
- Exceeded credit card limit: Please make sure the order amount does not exceed your credit card limit.
- Verification failure: If your order was cancelled for security reasons, we will not receive your payment. In such cases, some banks may hold the funds for up to 7 working days before refunding them to the cardholder. If you have any questions, please contact your bank or card issuer. To complete your order, please use an alternative payment method.
If you have been charged but your order status shows unpaid, please email us for confirmation and provide the transaction ID or PayPal payment receipt.
What happens to my refund if my card is no longer in use?
Unfortunately, we cannot issue refunds to a new card you may have obtained. Following bank guidelines, we can only refund to the original card used for payment — this ensures the refund is credited correctly and prevents complications. In most cases, if you have replaced the card for the same account, the refund will be credited automatically with no action required from you.
If your account has been closed or you have switched to a new card and the refund has not arrived after 15 days, please contact your card issuer. They will hold the funds and arrange to transfer them to your new account. Regrettably, we cannot recover the funds and reroute the refund to your new card.
Products and Stock
Can I send the item to someone else as a gift?
If you would like to send the item as a gift, enter the recipient’s address as the shipping address for the order.
The item I want is out of stock. Will it be restocked?
At this time, we are unable to advise you on restock timelines. To regularly bring you fresh and interesting products, we generally do not restock the same items repeatedly.
It is always worthwhile to keep an eye on our "Restocked" section to see which items have been relisted.